How to contact a seller
Every way to reach a seller on Reswell, and why keeping the conversation on the platform helps if something goes wrong.
Reviewed September 14, 2026
Quick answer
Tap Message seller on the listing or purchase page, or open Messages in the header. Offers also live in the thread and on Offers. Keep purchase talk on Reswell so support can review it.
Where to start a conversation
You can message a seller from a few places:
- On the listing page, tap Message Seller in the About Seller section.
- On your purchase page, tap Message seller from Purchases to talk about shipping, pickup, or order issues.
- In your Messages inbox, open Messages from the header to see all threads.
- From Offers, negotiations live in Messages and on Offers. Tap Messages on any offer to jump to the thread.
What to use Messages for
- Ask about condition, fin setup, or dimensions before you buy.
- Coordinate pickup time and where to meet.
- Request an address change before the seller ships.
- Let them know about a delivery delay or a problem with your order.
- Accept, decline, or negotiate offer counters in the thread.
Keep it on Reswell
Keep purchase related conversations inside Reswell Messages. Our support team can only review on platform threads when you file a claim or need help with a dispute.
Be careful if a seller asks you to pay outside the app, move to text only, or share financial info. Report suspicious behavior and read our Safety tips.
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Still need help?
Search didn't cover it? Open a case with the team — we read every message. For a specific purchase or sale, start from the order and tap Get help.