How do I get help with a purchase or sale?
Where to open Get help, what to choose for claims, cancels, and questions, and how to track your case.
Reviewed September 14, 2026
Quick answer
Message the other person first. If you still need us, open the purchase or sale and tap Get help, or start from Support. Choose a purchase, sale, Purchase Protection claim, or another topic. We typically review protection claims within 3 business days.
Start on the order
Support hub when there is no order
Use Support (or Support in your dashboard when signed in) for buying or selling questions, payments and payouts, account issues, or safety reports. Search the Help Center from that page if an article already answers it.
What to include
Order number, listing link, tracking, dates, and photos. Keep the conversation in Reswell Messages so we have a record. Track replies under Support. Do not send payment details or passwords.
Related articles
Still need help?
Search didn't cover it? Open a case with the team — we read every message. For a specific purchase or sale, start from the order and tap Get help.