How do returns work for sellers on Reswell?
What happens when a buyer opens a return or Purchase Protection claim on your sale, and how to cooperate through the process.
Reviewed September 14, 2026
Quick answer
Buyers open Get help for not received, not as described, or transit damage. Reswell typically reviews claims within 3 business days. Approved refunds come from the purchase amount, including the marketplace fee. Stay responsive in Messages.
When a buyer opens a claim
Buyers can request help through Get help on their purchase page for covered problems: item not received, not as described, or transit damage. Reswell typically reviews claims within 3 business days.
You will be notified and may need to cooperate in Messages or confirm receipt of a returned item. Stay responsive. Delays can extend the resolution.
How refunds affect sellers
Approved refunds come from the purchase amount, including Reswell's marketplace fee. Sellers are not charged an extra protection fee on top of the original sale.
For not as described or damage claims on shipped orders, Reswell may provide a prepaid return label. Your refund obligation completes when you confirm receipt of the return, per Purchase Protection.
Return policy basics
U.S. buyers may also qualify for returns under our Return Policy within 7 calendar days of delivery for eligible purchases. There are no exchanges and no restocking fee.
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Still need help?
Search didn't cover it? Open a case with the team — we read every message. For a specific purchase or sale, start from the order and tap Get help.